Billing questions
Send payment and invoice feedback to Iris Okafor.
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Unmatched conversations stay in Unassigned until a teammate chooses an owner.
Northgate
Routing
Choose who reviews each type of customer feedback.
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New customer setup
Send onboarding feedback to Penelope Baseline.
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Unmatched conversations stay in Unassigned until a teammate chooses an owner.
Everything else
Keep unmatched feedback in Unassigned for team review.
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Unmatched conversations stay in Unassigned until a teammate chooses an owner.